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International association for the measurement and evaluation of communication
Paula Díaz is a 33-year-old Industrial Engineer from Bogotá, Colombia, with two postgraduate degrees in Innovation. Before entering the measurement industry, she worked in the telecommunications and BPO markets on process lead roles. For the past seven years, she has been part of the buho™ team. Paula has specialized in managing the organization’s future and its digital transformation by using innovation and engineering as tools for revolution, exploration, improvement, and value generation. With this, she has built new strategies, tools, and teams that systematically innovate, with a human-centered approach empowering new business units.
Job Title: Operations and Innovation Manager, BUHO
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